Overview
This Refund Policy explains how AutoProof Europe handles refunds for paid vehicle report orders.
Digital Report Orders
Vehicle reports are digital services. Once a report order is processed or report access is delivered, refunds may be limited unless required by applicable law.
Refund Eligibility
- Duplicate payment for the same order.
- Payment captured but order cannot be created due to a verified technical issue.
- Wrong charge caused by a website error.
Non-Refundable Cases
Refunds are normally not available if incorrect vehicle details were entered, the customer changed their mind after processing, or the report contains available data but not the result expected.
How to Request a Refund
Email support@autoproofeurope.com with your order email, Stripe payment or receipt reference, vehicle registration/VIN and reason for the request.
Processing Time
Approved refunds are usually processed through the original Stripe payment method. Bank or card-network processing times may vary.
Contact
Email: support@autoproofeurope.com
Phone: +44 7988520215